In today’s fast digital world, people prefer online financial services for convenience and quick transactions. Rapipay is one of the leading fintech platforms in India that provides various digital payment solutions like AEPS, money transfer, micro ATM, DMT, prepaid cards, and more. As the user base of Rapipay grows, the need for reliable Rapipay customer care number and Rapipay WhatsApp number also becomes very important.
If you are a Rapipay agent or customer and facing any issue related to transactions, wallet, commission, or account login, you must have the right contact details for quick help. In this article, we will discuss everything about Rapipay customer care support, WhatsApp service, email support, common problems, and how to reach them effectively.
What is Rapipay?
Before we jump to the customer care details, let us understand what Rapipay is and why so many people use it. Rapipay is a digital payment platform that works as a Business Correspondent (BC) for major banks in India. It offers various banking and financial services to rural and urban customers through its network of agents and retailers.
Some of the popular services offered by Rapipay include:
- AEPS (Aadhaar Enabled Payment System)
- Domestic Money Transfer (DMT)
- Micro ATM Services
- Recharge and Bill Payments
- Prepaid Cards and Wallet Services
- Insurance and Loan Assistance
This wide range of services makes Rapipay very popular among people who prefer banking at their nearby shops instead of going to a bank branch.
Why You Need Rapipay Customer Care Number?
Digital payment services are convenient, but sometimes issues occur due to technical errors, wrong entries, server downtime, or KYC problems. In such cases, you need quick support from the Rapipay team. Here are some common reasons why you might need the Rapipay customer care number:
- Transaction failed but money is debited from your account
- AEPS withdrawal not reflecting
- Wallet recharge issues
- Commission not credited
- Login problems on Rapipay portal or app
- Device or biometric issues for AEPS
- Micro ATM not working
- Help with registration or KYC update
- Prepaid card activation or blocking issues
Having the correct contact details will help you save time and resolve issues quickly.
Official Rapipay Customer Care Number
Rapipay provides a dedicated helpline number for its users. You can call this number during working hours for any kind of support related to Rapipay services.
Rapipay Customer Care Number: 0120-7130111
- Availability: Monday to Saturday (except national holidays)
- Timing: 9:30 AM to 6:30 PM (may vary)
- Language Support: Hindi and English
When calling, keep your Rapipay ID, registered mobile number, and transaction details ready so the support team can help you faster.
Rapipay WhatsApp Number – Is It Available?
Many companies provide WhatsApp-based customer support for quick communication. Customers often ask if Rapipay has an official WhatsApp number.
As of now, Rapipay does not have an officially announced WhatsApp customer care number for end users or agents. Most queries are handled through the helpline number and email support.
However, you should be careful because there are many fake numbers circulating online claiming to be Rapipay support. These can be fraud attempts. Always contact only the official customer care number or use the Rapipay app and official website for support.
Rapipay Email Support
If you cannot reach the customer care number or prefer writing your query, you can use Rapipay’s official email ID for support.
Rapipay Customer Support Email: support@rapipay.com
While sending an email, mention the following details clearly:
- Your Name and Rapipay Agent ID
- Registered Mobile Number
- Detailed Description of the Issue
- Transaction ID and Amount (if applicable)
- Screenshot (if needed)
The support team usually replies within 24-48 hours on working days.
How to Contact Rapipay Through Their Website?
Rapipay also allows users to submit queries through their website. You can visit the official Rapipay site and fill in the contact form or raise a support ticket. This is another reliable way to connect with the team if you don’t want to wait on the call.
You can also log in to the Rapipay portal for better support options. Here is the link for more details:
Rapipay Login Guide
Common Problems and Solutions
Before contacting customer care, you can check if your issue can be solved without calling them. Here are some common problems and their solutions:
1. Transaction Failed but Amount Debited
- Usually, this happens due to bank server delay. Wait for 24 hours; the amount is often reversed automatically.
- If not refunded, contact customer care with the transaction ID.
2. AEPS Withdrawal Not Credited
- Make sure the Aadhaar number and bank selection are correct.
- If the amount is deducted from the bank but not credited to the customer, raise a complaint immediately.
3. Rapipay Login Issue
- Check if you are entering the correct user ID and password.
- If you forgot the password, use the “Forgot Password” option.
- Make sure your internet is working properly.
4. KYC or Registration Problems
- Upload clear documents as per the guidelines.
- Check if the document size is within the limit.
5. Commission Not Received
- Check your transaction report for commission details.
- Sometimes it takes a few hours to reflect.
Tips to Get Quick Help from Rapipay Support
Here are some useful tips to make sure your issue is resolved fast:
- Always call during working hours.
- Keep all details ready like User ID, mobile number, transaction ID, and date.
- Speak politely and explain the issue clearly.
- Avoid sharing your password or OTP with anyone.
Rapipay Social Media Support
You can also follow Rapipay on social media for updates and announcements. While these platforms are not for direct complaint resolution, they can help you stay informed.
- Facebook: facebook.com/Rapipay
- Twitter: twitter.com/Rapipay
Is Rapipay Customer Care 24×7?
No, Rapipay does not provide 24×7 customer care. The helpline is available only during office hours on working days. If you face any urgent issue outside working hours, you can email them, and they will respond on the next working day.
Safety Tips While Contacting Rapipay Support
- Do not share your login password or OTP with anyone, even if they claim to be from Rapipay.
- Never trust unofficial WhatsApp numbers or random calls.
- Always use the official website, app, or customer care number.
- Do not make any payment to unknown numbers for resolving complaints.
Final Words
Rapipay has become a trusted platform for digital financial services in India. As more people use its services, the demand for reliable support also increases. We hope this detailed article helps you understand how to reach Rapipay customer care number and what to do if you face any issues.
For better convenience, keep the customer care number saved in your phone. Use only official channels to avoid fraud. If you want to know more about Rapipay login and services, you can check this detailed guide:
Rapipay Login
With the right information, you can solve problems faster and continue enjoying Rapipay’s services without any stress.
